Shipping and Return Policy

Order Policy

Orders can be placed 24 hours a day, 7 days a week. You can reach a live customer service representative: Sunday thru Thursday 8:30 am to 4:00 pm. Any orders placed after 1:00 pm will be processed the following business day. Inquiries can be sent via mail to Maldives Post Limited, Post Building, Boduthakurufaanu Magu, Henveyru, Male’, Maldives.

Payment Options

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Debit Card (Visa, Master Card)
(Check debit card and PayPal are not accepted)

Shipping Rate and Policies

Fast & Reliable Delivery Service
Receive your orders within 1 - 5 business days, once it has been processed.

  • Shipping rates are calculated as per the order.
  • Shipping Policies
  • Nutritional Facts & ingredients available for most products.
  • Shipping to entire Maldives.

Cancel Orders

To cancel orders, please contact customer service directly at (+960)3315555 or may fill up the feedback form from the website and submit it.

Return Policy

Our customer's satisfaction is 100% guaranteed. We take great pride to ensure that you are pleased with each and every order. In the event that you would like to return an unopened item to MALDIVES POST, you may do so within 14 days of receiving your item. Please note that all returned items must include an original invoice and a Return Merchandise Authorization to be processed by our returns department. Return Merchandise Authorizations can be obtained by emailing info@maldivespost.com

Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. Maldives Post cannot accept returns of opened items. In addition, Maldives Post does not offer the option to exchange an item. For all returns, you must carefully package the product. Maldives Post reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Please protect your return by getting a tracking number and/or insurance from the post office, UPS, or however you choose to return the item. You are responsible for the safe return of all items.

Please note that Maldives Post will NOT cover shipping charges associated with the return of any item. If there is any other issue with an item that was sent to you (incorrect product, damaged) please contact info@maldivespost.com for assistance. We will reimburse shipping costs if the return is a result of our inaccuracy.

Please keep all the contents of a damaged shipment as we may require them back for a full refund.

In the event, a package is returned to our warehouse as undeliverable; we will process the order as a return. We are unable to reship orders that are marked as undeliverable. You can place a new order on our website at any time. In addition, if you contact us after your order has been placed regarding an incomplete or incorrect shipping address; we will make every reasonable effort to correct the information prior to the package being shipped. Once the package has been shipped, we cannot make address corrections or forwarding requests.

FAQ

* what should I expect to receive credit for my return?

If you mailed in a return we ask that you allow us 15 days to process your request. Our return department typically credits returns to your account within 48 business hours after we receive the return at our warehouse. For example, your return should be credited to you within 7~8 Business days if you sent your package via a 3~5 delivery method.