Knowledge Centre

How do I use eTukuri Shipping Services?

You must be an eTukuri member. If you are not yet a member, you can sign up here. As an eTukuri member, you can follow the steps displayed here to use eTukuri Shipping Services.


What should I enter as my shipping and billing addresses on merchant websites?

You should enter your personalized eTukuri address, specific to the eTukuri Shipping Service you use, as your shipping address. These personalized addresses comprise of your name, VP number and the overseas addresses eTukuri uses to process your packages and are displayed in your eTukuri account. You should enter your Maldives address as your billing address. However, you may also enter your personalized eTukuri address at merchant sites which do not allow you to enter Maldives addresses as a billing address. Please note that by doing so, you may not receive the hard copy invoice should the Merchant send it via mail.


What are the items that I cannot ship with eTukuri Shipping Services?

You can use eTukuri Shipping Services to ship any items except those prohibited by any law in force in the Republic of Maldives and the country of origin. Items of which their possession or transmission is prohibited by the laws of the country of origin and destination will not be accepted in the country of destination. These items include, but are not limited to: explosives, poisons, flammable items, radioactive material, compressed gas, corrosive, firearms and any items, which, by their nature of packing may expose officers of Maldives Post to injury or cause damage to other items. Please check back whenever you need to place an order, to make sure that your items are not classified as Dangerous Goods. In general, please refer to the Maldives Customs website at www.customs.gov.mv for any updates/information as well as our prohibited list, which is updated from time to time.


Where can I get help for Chinese language translation?

You can use Google translate to help with the translation. If you use a Google Chrome Browser, the translation tool will appear automatically.


Does eTukuri provide guarantee on product authenticity?

eTukuri does not guarantee the authenticity, genuineness or quality of the item. For your own safety, please purchase items from reputable merchants and sites.


What other alternatives are available, if I do not wish to use eTukuri to re-direct my item/package?

For redirection of your item/package, it is your responsibility to arrange for your own courier to pick up the package from the eTukuri shipping address. Please update us of your arrangement and provide us with a copy of the preprinted prepaid label (airwaybill), so we can convey the information to our freight forwarder to release the package to your appointed courier. You are required to fill up any document(s) as requested by your courier. Please note that a $10.00 administrative handling charge will be imposed. Alternatively, you may request for the package to be disposed off at the eTukuri shipping address, if you do not want to return to the merchant/sender or re-direct to another address.


What are the minimum and maximum size measurements of packages that I can ship using eTukuri Services?

Please refer to the sections below. Minimum Size: N/A Maximum Length: 180 cm Maximum length plus girth (2W + 2H) must not exceed 300 cm Packages that exceed the maximum length measurement cannot be shipped.


Any tips on how a package should be packed?

We do not advise shipping of Fragile or Special Care items. However, if you need to, please ensure proper packaging by your Sender. Please inform your sender to pack it well in shipping condition to ensure that the items are sufficiently insulated during the shipping process. We do not take responsibility for any damages that may occur during the entire handling, shipping and delivery from our overseas shipping facilities to your Maldives address.


What must be submitted for "declaration of item value"?

Declaration of item value submitted by you shall include all taxes, domestic local shipping charges as well as all other applicable fees charged by the Merchant / Seller.


What happens if my USA order exceeds USD$2500 in value?

When your order is equal to or exceeds this amount, a Shipper's Export Declaration (i.e. SED) form is needed. This requirement is needed by the US Customs Authority. Please refer to eTukuri Terms and Conditions clause 10 for the SED form and the sample SED form. Once the form is filled and duly signed, please fax the form to eTukuri. eTukuri will then forward the form to our US forwarder, to process the shipment of the order out of US.