Knowledge Centre

My package has arrived at eTukuri USA and eTukuri China Shipping Centre, why is it still not reflected under my account?

Please allow 1-2 working days for eTukuri USA and eTukuri China to process your shipment upon arrival at the eTukuri Shipping Centre.


Can I ship a bulky item (e.g. washer)? Do you have any restriction in terms of size (height & weight) of the package?

We have a maximum dimension which can ship through eTukuriUSA, and eTukuriCHINA and it is as follows: Minimum Size: N/A Maximum Length:180 cm Maximum length plus girth (2W + 2H) must not exceed 300 cm Packages that exceed the maximum length measurement cannot be shipped.


Which online merchants can I shop from?

You can shop from any US or Chinese merchants that can accept your payments and deliver your purchases to your personalized eTukuri addresses.


What if the Merchant delivered the wrong items or quantity to me?

As eTukuri Shipping Services only provides the means for you to ship your purchase to Maldives, you will have to liaise directly with the Merchant for any refund, return, exchange or money-back guarantee policy and/or procedure of any items. Please contact your Merchant for further assistance on this matter.


Can I purchase additional enhanced liability for the item/packages that I want eTukuri to ship to me?

Yes, you can now purchase additional enhanced liability for your packages shipped through eTukuri Shipping Services by choosing "ADD Post Dhahanaa" when you checkout. Post Dhahanaa will be based on the value of the goods and eTukuri shipping charges. For more details, please click here to find out more about buying enhanced liability for your items.


What are the premiums for purchasing the additional enhanced liability?

All premiums# payable will be based on 3% of the declared item value subject to a minimum premium# of S10 for each consignment note. Declared item value shall include, but is not limited to, cost of the item, any Post Dhahanaa purchased for the local shipping eTukuri's overseas shipping facilities, local shipping charges to eTukuri's overseas shipping facilities and any other applicable charges paid. Limits of liability of each consignment note will be MVR 50,000. The basis of valuation of any loss or damage to the subject matter or any such expense incurred related thereto is set out in the policy. Nil excess will apply for each consignment note. #Premium(s) refers to Post Dhahanaa and administrative fees payable.


What items can be covered by Post Dhahanaa?

Most purchasable items can be covered by Post Dhahanaa. However, please click here for more details to refer to the Terms and Conditions.


How do I file Insurance Claims, in the event that I need to?

An enquiry should be raised via our Customer Service. Please call 3xxxxxx or leave us a message. When submitting the claim, all relevant documents must be enclosed, including but not limited to the following: 1. Content merchant invoice or purchase receipts of the subject matter covered by Post Dhahanaa; 2. Photos of the external packaging and the damaged content to facilitate our investigation; 3. All correspondence exchanged with any third party responsible or potentially responsible for the loss or damage of the subject matter. Please refer to Terms and Conditions for procedure of claims.


I wanted to shop for watches and jewelry in the USA, can I buy Post Dhahanaa for these items? Any assurance that the items will not be lost?

The mentioned items are covered up to a maximum of $1000 by Post Dhahanaa. For more information on Post Dhahanaa, please click here.


How do I activate my account?

After signing up for an account with us, a message with a confirmation link will be sent to the email address you used to register. Click on "Activate My Account", and you will be automatically logged in. Kindly activate your account within 3 days from receipt of the activation email.