Knowledge Centre

What should I do if I did not receive the activation email?

If you did not receive the activation email, please follow the steps below. a. Click here to request for the activation email to be resent to you. b. Enter the email address you used to sign up. c. Click on "Resend confirmation instructions". FYI: Please check the Spam emails of your mail inbox. Alternatively, you can contact us and we will resend the activation email for you.


How do I know if my account has been activated?

You will receive a welcome email from us if your account has been successfully activated.


How will I change my personal details?

It's simple and easy to change and update your personal details with eTukuri. Follow the steps below: a. Login to your eTukuri account with your email address or user ID and password. Alternatively, you can also login using your Facebook account. b. Click on the "My Account" tab or "My Account" on the Top Right Hand Corner, below your name. c. Click "Edit" and enter the new information or change the information as seen on the left navigation. d. Click "Save" to confirm the changes.


How do I change my password?

To change your eTukuri password, please follow the instructions below: a. Login to your eTukuri account with your email address or user ID and password. Alternatively, you can also login using your Facebook account. b. Click on the "My Account" tab or "My Account" on the Top Right Hand Corner, below your name. c. Scroll down to Account Settings and click on "Change Password". d. Enter your current password for "Current Password". e. Enter your new password for "New Password" and re-type your new password under "Re-type new password". f. Click "Save" to confirm new password.


What happens if I forget my Login ID?

If you have forgotten your Login ID, please contact us. We will check and contact you as soon as possible.


What happens if I forget my eTukuri password?

If you have forgotten your eTukuri password or your eTukuri password is not working for some reason, please follow these easy steps: a. Click on Login and click on "Forgot password?". b. Enter your Email Address as specified in your profile. c. Click on the "Send me reset password instructions" button. d. An email containing your password will be sent to the email address specified in your profile. If you have difficulties retrieving your eTukuri password through the above method, please contact us. We will check and contact you as soon as possible.


What should I do if I suspect that my password is stolen?

Please call 3334555 or contact us immediately to notify us to reset your password. We will issue a new password and mail it to the mailing address you registered with eTukuri.


What are the shipping charges?

Please view the respective eTukuri shipping charges for our eTukuri Shipping Services from the eTukuri shipping rates table.


Where do I enter my voucher code?

Once your packages have arrived and are declared, it will be listed under "Packages Ready To Ship". Before "Review & Pay", you will be able to enter the voucher code.


Why is the voucher code I entered not valid?

eTukuri runs several promotions all year round, catered to the different seasons and different needs of our customers. If you entered a voucher code and it is not valid, please countercheck the entered voucher code for its terms and conditions of use. You may wish to contact us if there is any problem using any of the valid voucher code(s).