Knowledge Centre

Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation, etc.)?

When your package reaches our facility in US, or China, we will measure and weigh the package to calculate the volumetric and actual weight of the package. As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher. Volumetric weight of a package is a calculation that reveals the density of a package. A less dense package generally occupies more volume of space compared to its actual. Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm Minimum chargeable weight is 0.5kg and subsequent weight step is 0.1kg thereafter. You can advise your merchant to ensure proper packaging and pack your purchase into a smallest possible box. In addition, you can consolidate your shipping charges by paying them together. As such, only a single base charge is billed.


Can I purchase additional coverage for the item/packages that I want eTukuri to ship to me?

Yes, you can now purchase additional coverage for your packages shipped through eTukuri Shipping Services by choosing "ADD Post Dhahanaa" when you checkout. Post Dhahanaa is based on 3% of the declared item value subject to a minimum premium# of $10 for each consignment note with destination, Maldives.


What is Post Office Collection?

Post Office Collection allows to collect your parcels at a Post Office. Now you can pick up your parcels a location convenient to you.


How does Post Office Collection work?

Post Office Collection is easy to use. You will receive an email and/or an SMS alert when your parcel is ready for collection. Submit the email and verification card for smooth collection process.


Who can use Post Office Collection?

Post Office Collection is available for all eTukuri Customers. eTukuri members who choose Post Office Collection as their preferred delivery option for their incoming package. Sign up here to stay informed about Post Office Collection.


How do I select Post Office Collection as my delivery address?

#1 On the shipping page, go to Shipping Address. #2 From the drop-down menu, select Post Office Collection (self-collection). #3 Enter your postal code and click SEARCH. #4 Select the Post Office Collection address near you. #5 Confirm your order and make payment. Once done, you can collect your package from the Post Office Collection address that you selected. Note: Selecting Post Office Collection as your delivery address can only be done at the checkout page and not through the "Add address" function in My Accounts page.


How much does it cost?

Post Office Collection is a free to use service brought to you by Maldives Post.


Where are Post Office Collections located? Will there be more?

<p>Post Office Collection is now available at 16 locations:</p><table class="table table-bordered table-striped"> <tbody> <tr> <td>1 </td> <td>Male </td> <td>Maldives Post Head Office </td> <td>20026 </td> </tr> <tr> <td>2</td> <td>Hulhumale </td> <td>Hulhumale Post Shop </td> <td>23000 </td> </tr> <tr> <td>3</td> <td>L.Fonadhoo </td> <td>Fonadhoo Post Shop </td> <td>15080 </td> </tr> <tr> <td>4</td> <td>S.Feydhoo  </td> <td>Feydhoo Post Shop </td> <td>19050 </td> </tr> <tr> <td>5</td> <td>HDh. Hanimaadhoo </td> <td>Hanimaadhoo Post Shop </td> <td>02020 </td> </tr> <tr> <td>6</td> <td>S .Hithadhoo </td> <td>Hithadhoo Post Shop </td> <td>19020 </td> </tr> <tr> <td>7</td> <td>HDh .Kulhudhuffushi </td> <td>Kulhudhuffushi Post Shop </td> <td>02110 </td> </tr> <tr> <td>8</td> <td>AA. Rasdhoo </td> <td>Rasdhoo Post Shop </td> <td>09020 </td> </tr> <tr> <td>9</td> <td>GDh. Thinadhoo </td> <td>Thinadhoo Post Shop </td> <td>17100 </td> </tr> <tr> <td>10</td> <td>GA. Villingili </td> <td>Villingili Post Shop </td> <td>16020 </td> </tr> <tr> <td>11</td> <td>Gn.FUVAHMULAH MAADHANDU  </td> <td>Fuvahmulah Post Shop </td> <td>18015 </td> </tr> <tr> <td>12</td> <td>LH. Naifaru </td> <td>Naifaru Post Shop  </td> <td>07020 </td> </tr> <tr> <td>13</td> <td>N. Manadhoo </td> <td>Manadhoo Post Shop </td> <td>04110 </td> </tr> <tr> <td>14</td> <td>N. Velidhoo </td> <td>Velidhoo Post Shop </td> <td>04140 </td> </tr> <tr> <td>15</td> <td>Th. Guraidhoo </td> <td>Guraidhoo Post Shop </td> <td>14050 </td> </tr> <tr> <td>16</td> <td>B. Eydhafushi </td> <td>Eydhafushi Post Shop </td> <td>06080 </td> </tr> </tbody> </table>


How much time do I get to pick up my parcel from Post Office Collection?

You will have 3 days from the time you receive the email/SMS notification or Delivery Advice to pick up your parcel from the designated Post Office Collection. Each item not collected within three (3) working days will be charged a storage fee of MVR 30/- for each subsequent day.


What if I am not able to pick up my parcel from the Post Office Collection within 5 days?

If you fail to collect your parcel within 3 days of receiving a notification: 1. At Post Office, your parcel will be stored for another 30 working days for you to pick it up. If you fail to do so, consider the package as abandoned. 2. Each item not collected within three (3) working days will be charged a storage fee of MVR 30/- for each subsequent day. 3. To track and trace your parcel status, please visit www.maldivespost.com. 4. For any other issues that you face with the Post Office Collection, please call our eTukuri Customer Service at 3334555.