Knowledge Centre

Can I authorise someone to collect my parcel from Post Office Collection?

Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce: 1. his/her identity card or passport; and 2. the authorization advice (you may download it here)


From which countries will the repacking service be offered?

The repacking service is available for all purchases from US and China.


How will eTukuri decide which packages to repack?

We will repack your package if the difference between the actual weight and volumetric weight is 2kg or more.


Will there be any charges for the repacking service?

Yes, there will be a repacking fee of $8. Rest assured we will ensure that you enjoy savings on your package even after taking into account the repacking fee. Please note that if the merchant delivers a product that arrives at our shipping center in conditions deemed unsuitable for shipping, you will incur additional repacking cost on the package.


Will you repack every package that has more than 2kg difference between the actual weight and volumetric weight?

Here are some scenarios in which we will not repack: a. when the package contains leather products, e.g. handbags, purses, coats, etc. b. when the package contains products with flammable or alcoholic contents, e.g. perfume samples, perfumes, body mist samples, etc. (These products will be disposed off if discovered during the repacking process. Click here to view the list of prohibited items.) c. when the package is marked 'FRAGILE'. d. when the package is obviously a gift, i.e. packed in a gift box, secured with ribbon and gift card, etc. There are also packages which are specially packed to ensure breakable items are cushioned. As such packages would potentially be bulky, the difference between the actual weight and volumetric weight may be higher. We will take into account such instances and repack only when the safety of the package will not be compromised. The decision to repack a package will be made at the discretion of eTukuri.


If I have more than one package, will you repack all my packages into one?

No. We will not combine multiple packages as it may potentially hinder the claims process in the event your package is lost or damaged during transit.


Can I choose not to repack my packages?

No. This option is currently unavailable. Rest assured we will ensure that you enjoy savings on your package even after taking into account the repacking fee. In addition, we will only repack when the safety of the package will not be compromised.


How can I get the status of my order?

You can check directly with the merchant on the delivery status of your item. You can also login to eTukuri to check on the status of your order. Once your item has arrived in Maldives, you can log in to www.maldivespost.com to enter your item number under "Track & Trace" to check on the status of your item. We will be improving our Track and Trace feature, enabling you to track whether your items have been shipped to Maldives.


How will I know that eTukuri has received my items?

You may receive an email alert once each shipment has been received at eTukuri's shipping facilities. You will also be able to view the list of items by logging in to eTukuri, under "Track and Trace". Please ensure that you have updated your email address under your eTukuri profile and that your mailbox is not full. If you are informed by your merchant that your items have already arrived but you are not able to view them under Track and Trace, please contact us and provide us with more details on your package (e.g. sender's name and address, tracking number, delivered date, etc.), to help us trace your items.


How to find out when my package(s) will arrive in Maldives?

You may track your shipment status at the URL below using your shipment number ETXXXXXXXUS, or ETXXXXXXXCN. http://www.maldivespost.com Currently, you are not able to track your shipments, only until they arrive in Maldives. However, you are able to track for packages that are processed in the country of origin. We are improving our track and trace facility to allow more tracking features prior to arrival in Maldives.