Knowledge Centre

How to track if my package will arrive in Maldives or set for delivery at my address?

When your package is in Maldives, it will be reflected in "Track & Trace". You may track your shipment status here (http://www.maldivespost.com) using your shipment number e.g. ETXXXXXXXUS or ETXXXXXXXCN. If you are unable to see any status, you can login and click on "Track your packages".


How long will the shipment take?

The shipment will arrive in Maldives within 4 to 5 working days from the date of shipping payment. After that, delivery may vary depending on the local delivery standards. For further details, please see our delivery standards in formation.


Can I opt for self-collection of my package(s) at the Post Office?

Yes, you can. You have the option of collecting your eTukuri packages at any Post Office. This will be useful if there is usually no one at home to receive your packages.


Upon the successful payment of my shipping invoice, how long will it take for my package(s) to arrive at the Post Office I've selected?

The shipment will arrive in Maldives within 4 to 5 working days from the date of shipping payment. After that, delivery may vary depending on the local delivery standards. For further details, please see our delivery standards in formation.


How will I know that my package has been delivered to my preferred Post Office?

Once your packages have been delivered to your preferred Post Office branch, we will send you an e-mail notification with the collection details.


What documentation should I bring for self-collection?

You have to bring along a printed copy of our e-mail notification and original ID/PP.


Can I get my friend/helper/parent to collect on my behalf?

Yes, you may authorize someone else to collect your packages on your behalf. Please note that the authorized person must produce: 1. his/her identity card or passport; and 2. the authorization advice (you may download it here)


What happens if my package isn't at the Post Office when I show up?

If for some reason, your package(s) have not been delivered to the Post Office when you turn up for collection, we will check on the package status with our Operations department and advise you within 1 to 2 hours on the next steps. If you have any queries that have not been addressed here, kindly call 3xxxxxx or submit your query online. Our customer service officers will be glad to assist you.


Can I change my delivery address after I paid the shipping fee? (e.g. residential to office)

No, any changes to the delivery address needs to be done before the payment of the packages. Otherwise the changes will not applied.


What are the shipping restrictions there is in place?

Please visit the following webpages to see detailed information shipping restrictions: Export Restriction: http://www.etukuri.mv/tips-faq/shipping-restrictions Import restriction: http://www.customs.gov.mv