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Charges & Payment

What is shipment consolidation and what are its benefits?

Shipment consolidation is a payment feature that allows customers to pay one base charge per shipping charge bill instead of one base charge per package. To utilize this feature, simply withhold payment till all the packages you want to pay for together are available for billing. Please note that a holding fee will be applicable for packages that are held for more than 21 days.

How do I make payment for the eTukuri shipping charges?

Once your package has arrived at our Consolidation Centre, you can proceed to declare and make payment for the shipping charges. If you wish to consolidate, please wait until all your packages have arrived before making payment. Once paid, the shipment will arrive in Maldives within 4 to 5 working days from the date of shipping payment. After that, delivery may vary depending on the local delivery standards. For further details, please see our delivery standards in formation.

What modes of payment are acceptable for eTukuri shipping charges?

Currently, the following are the available modes of payment: a. Credit/Debit Cards (Visa/Master) For credit cards, eTukuri currently only accepts locally issued credit cards for payment. b. American Express (AMEX) Please ensure that you have made the necessary arrangements for any of the above payment modes before using eTukuri Shipping Services.

Why is my shipping fee so high? Are there any tips to reduce the shipping fee? (e.g. Consolidation, etc.)?

When your package reaches our facility in US, or China, we will measure and weigh the package to calculate the volumetric and actual weight of the package. As per freight industry practice, the chargeable weight of a package is calculated based on Volumetric or Actual weight, whichever is higher. Volumetric weight of a package is a calculation that reveals the density of a package. A less dense package generally occupies more volume of space compared to its actual. Volumetric weight = [ length(cm) x breadth(cm) x height(cm) ] / 5,000cm Minimum chargeable weight is 0.5kg and subsequent weight step is 0.1kg thereafter. You can advise your merchant to ensure proper packaging and pack your purchase into a smallest possible box. In addition, you can consolidate your shipping charges by paying them together. As such, only a single base charge is billed.

Can I purchase additional coverage for the item/packages that I want eTukuri to ship to me?

Yes, you can now purchase additional coverage for your packages shipped through eTukuri Shipping Services by choosing "ADD Post Dhahanaa" when you checkout. Post Dhahanaa is based on 3% of the declared item value subject to a minimum premium# of $10 for each consignment note with destination, Maldives.