What happens if my package isn't at the Post Office when I show up?
If for some reason, your package(s) have not been delivered to the Post Office when you turn up for collection, we will check on the package status with our Operations department and advise you within 1 to 2 hours on the next steps. If you have any queries that have not been addressed here, kindly call 3xxxxxx or submit your query online. Our customer service officers will be glad to assist you.
Can I change my delivery address after I paid the shipping fee? (e.g. residential to office)
No, any changes to the delivery address needs to be done before the payment of the packages. Otherwise the changes will not applied.